Apollo Lifeline NATIONAL : 1860-500-1066
Joint Commission International.
Joint Commission International.
It is your right as a patient of Apollo Hospitals
  • To be informed of your rights and to receive accurate and easily understood information about your health plan, health care professionals, and health care facilities. If you speak another language, have a physical or mental disability, or just don’t understand something, assistance will be provided so you can make informed health care decisions.
  • To a choice of health care providers that is sufficient to provide you with access to appropriate high-quality health care.
  • If you have severe pain, an injury, or sudden illness that convinces you that your health is in serious jeopardy, you have the right to receive screening and stabilization emergency services whenever and wherever needed, without prior authorization.
  • To be informed that relief of pain is an important part of care and to receive information about options to reduce, control or relieve pain. To have pain effectively managed.
  • To accept or refuse treatment including examinations, tests and diagnostic procedures. You must be given enough information to make an informed choice about whether to accept or refuse treatment.
  • To know all your treatment options and to participate in decisions about your care. Parents, guardians, family members, or other individuals that you designate can represent you if you cannot make your own decisions.
  • To considerate, respectful and nondiscriminatory care from your doctors and to be treated equally, no matter what your race, sex, age, sexuality or disability.
  • To receive care which promotes your dignity, privacy, safety and comfort.
  • To talk in confidence with health care providers and to have your
  • information protected. You also have the right to review and copy your own medical record and request that your physician amend your record if it is not accurate, relevant, or complete.
  • To a fair, fast, and objective review of any complaint you have against your health plan, doctors, hospital or other health care personnel. This includes complaints about waiting times, operating hours, the conduct of health care personnel, and the adequacy of health care facilities.
  • To ask for a second opinion from a different doctor if you feel that the decision made about your treatment by your usual doctor does not suit your treatment needs. This should not be unreasonably withheld.
  • To be free from any form of restraint or seclusion that is not medically necessary or used as means of coercion, discipline, convenience or retaliation by staff. A restraint or seclusion may only be used to improve your well being or protect you from harm, and when you or your family has been informed.
  • To raise ethical issues concerning your care providers and/ or the ethics committee, and to participate in the resolution of those issues.
  • To have access to visitors as per the hospital policy, you have been informed. (there are medical or institutional reasons to restrict such access)
  • To be informed of any proposed research or experimental treatment that may be considered in your care, and to consent or refuse to participate.
  • To request and receive information regarding charges for any treatment and to receive an explanation of your bill upon request.
  • To receive care in a safe environment.
  • To refuse care and take a discharge against medical advice.
These rights are balanced by responsibilities which can help the health service work more efficiently. You can help yourself and the hospital staff if you do the following:
  • Be on time for appointments and tell the hospital if you cannot keep your appointment.
  • Hospital staff has demanding jobs to do, often under stressful circumstances. Help them by treating them considerately. Violence or racial, sexual or verbal abuse is completely unacceptable.
  • Try to follow any advice given to you. If you are worried about doing this, discuss it with the person giving you the advice at the time.
  • Try to take any medicine which is prescribed and finish the course of treatment.
  • Improving services is helped if the people providing them know what you think about the services. Help staff by filling feedback forms if you are asked to.
  • Only use emergency services in a real emergency. Don’t forget that there will be seriously ill people who need to use these services.
  • Provide all the information correctly to your physician, participate in decision making process and ask questions in case of doubts.
  • Observe policies and procedures of the hospital regarding smoking, noise, number of visitors, etc.
  • Accept financial responsibility for health care services and settle bills promptly.

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