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Posted on Jan 6, 2014 | 2 comments

Patients rights in India — What you should know and ask for

Patients rights in India — What you should know and ask for

As Reported On http://health.india.com

By  December 20, 2013 at 11:53 am

Most of us visit a hospital or a doctor when we are in dire need of medical attention. Everything the doctor says or does is considered a part of the treatment or recovery process and looked at as the gospel truth. We would rather just keep quiet and bear the pain instead of raising our voices. A ‘grin and bear’ attitude does exists in all of us, and it is deeply rooted in fear – fear of losing a loved one or of getting inadequate care and attention. 

While the medical profession is definitely one that deserves accolades for its exceptional work, there are times when they tend to overlook common practices. The sheer workload (large number of patients), desensitising over time due to seeing so many grave cases or just fatigue can all lead to a medical practitioner overlooking certain critical rights of a patient. 

As a patient, you do have rights, and it’s time we asked for what is ours. In an excerpt from  Dr Aniruddha Malpani‘s soon-to-be-released book  Patient Advocacy – Giving Voice to Patients, we bring you information about your rights as a patient and why you should stand up for them. 

The Patient’s Bill of Rights, has been popularized in the USA by the American Hospital Association and all these rights should apply to all patients, all over the world! Patients in India are so used to being at the “receiving end” of medical care, that they sometimes forget that they do have rights! All patients have the right to:

Respectful Care

Medical staff should respect your dignity and be sensitive to your needs. Treatment must be provided regardless of your race, religion, national origin, or, in emergencies, your ability to pay. (Read: Patient advocacy – why patients need to be given a voice)

Complete Information

You must be given complete, up-to-date information about your condition, treatment and chances for recovery. You also have the right to review your medical records – after all, they are your property! (Read: Medical negligence case: Do we know our rights and responsibilities as a patient?)

Informed Consent

You must give written permission for any procedure, test or treatment. Before you can do this, your physician must explain to you, in language you understand the following:

  • The advantages and risks of the procedure.
  • Any possible side-effects.
  • The consequences of not receiving treatment.
  • How long recovery can be expected to take.

Privacy

Personal or medical details of your condition and treatment may not be needlessly disclosed to others at any time. In most cases, you must give permission before anyone not directly involved in your case is given information about you. (Read: Medical negligence: How to get justice?)

Confidentiality

All communications and medical records (messages between you and your physician, hospital charts, test results, X-rays, etc.) must be kept private. You must give permission for the release of your records for specific purposes in most cases. 

Acceptance for Treatment

If you request treatment at a hospital, you shouldn’t be refused or sent to another hospital without a good reason. The decision should be based on:

  • Whether the hospital is qualified to treat your condition.
  • Whether the necessary equipment is available.
  • Whether treating you could potentially endanger others.
  • Whether your condition requires immediate treatment.
  • Whether treatment will be of value to you.

(Read: Patient rights: How not to get quacked by babas and miracle cures!)

Information about Affiliation

You have the right to know about any financial links your hospital and physician may have with other institutions. For example, if your physician recommends treatment at a specific institution, you have a right to ask if he or she is affiliated with that institution.

Acceptance or Refusal of Treatment

As a legally competent adult, you have the right to accept or refuse any medical treatment.

Refusal of Experimental Treatment

In some cases, physicians may recommend experimental therapies, medication or other courses of treatment. You must be told if your proposed treatment is experimental and what the potential results and risks are. You may refuse to participate in any research if you do not wish to – it’s your choice!

Knowledge of Hospital Regulations

You should be told about the rules which govern conduct in the hospital – for example, regulations about visitors, smoking, meals, movement in the hospital, etc.

Information about Continuing Care

Before scheduling any treatment, you should be told when and where a physician will be available. This may save you the trouble and expense of long waits or long trips for treatment. You must also be told what treatment may be needed after discharge from the hospital.

Information about your medical fees

You have a right to receive a copy of your bill and to know the charges for each service you receive.

Remember, that you can demand your rights, only if you are aware of them!

What has been your experience with doctors and other medical practitioners in India? Do you think awareness can improve the situation? Write to us at health@corp.india.com. We want to hear from you! 

Dr Aniruddha Malpani is an IVF specialist who passed out from Bombay University, winning over 20 gold medals during his academic career. His clinic at www.drmalpani.com attracts patients from all over the world. He also runs the world’s largest free patient education library, HELP , at www.healthlibrary.com. He has authored 4 books – How to Get the Best Medical Care (www.thebestmedicalcare.com),Successful Medical Practise, How to Have a Baby and Using Information Therapy to Put Patients First. His passion is patient empowerment, and he believes that patients are the largest untapped healthcare resources, and we need to use patient power to heal our sick healthcare system. He has pioneered the use of innovative technology to educate infertile couples, using cartoon films, comic books and e-learning on his website- www.ivfindia.com. He is an angel investor in Plus91 ( www.plus91.in) , a company which provides websites for doctors, and PEAS ( www.peasonline.com) , India’s market leader for creating digital media for patient education, and is on the Board of Inventurus Knowledge Solutions, a healthcare BPO which provides RCM solutions for the US market. He can be contacted at http://www.ivfindia.com